Frequently Asked Questions
Everything you need to know about shopping with Nolae
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Nolae accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your products covered by a warranty?
Yes, all Nolae products come with a one-year limited warranty against manufacturing defects. If you believe your item is faulty, please contact our support team with your order number and photos of the issue.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.